FAQ
Q: Where are you located?
A: We are located right off of Broadway and 90th drive in Merrillville, IN.
Q: How much will I have to pay when I get there?
A: Please be prepared to pay your out of pocket expense at the time of service. We verify your benefits ahead of time and can call you prior to your appointment to let you know what your insurance benefits are. Everyone’s out of pocket expense differs based on your own personal insurance. You may also call the 800 number on the back or front of your insurance card and see what you may owe at the time of your visit.
Q: Do I have to prepare before my exam?
A: Some exams do require prep; however you can refer to your specific exam prep instructions on the website to see how to prepare for your exam.
Q: How long will my exam take?
A: If you are having an MRI, it can take anywhere from 30 minutes to an hour. Each exam takes that long so if you are having more than one MRI it doubles that timeframe. If you are having a CT scan it can take anywhere from 10 to 45 minutes. If you are having an X-ray it can take anywhere from 10 minutes to 30 minutes also you may want to call ahead and see what the wait time is ahead of time, since X-rays are done on a walk in basis. A Bone Density test will take about 20 minutes and should have a scheduled appointment. All exam times vary by scan and body part.
Q: Do I need to have a doctor’s prescription in order for me to be seen at your facility?
A: Yes, we do require a written prescription from your doctor in order for us to schedule and complete your exam.
Q: Why do I have to change into a gown for my MRI examination?
A: Due to the increasing number of materials containing metallic threads we do require all patients to change into gowns for their MRI examinations. These metallic threads can cause burns on the skin when placed into the MRI scanner. We know this may inconvenience some patients but it is a matter of patient safety.
Q: When and how do I get my results of the scan?
A: The exam is read by our radiologist and the results will be forwarded to the referring physician within 24 hours of your visit. After your doctor reviews results they may contact you, or have you schedule a follow up appointment with their office. HIPPA laws restrict us from discussing results directly with patients. Please consult your physician to discuss any questions or concerns you may have.
Q: How can I get a copy of my images?
A: You can call our facility to request images on a CD. Kindly give 24 hours notice to avoid a wait when picking up your CD. Upon completion, a final report will accompany all requested images. Please note that your initial CD is complimentary–however, there will be a $5 charge per CD for any subsequent copies.
Q: Do I have to fill out paper work prior to the exam?
A: For your safety every patient must fill out a screening form prior to your exam at each visit. You can access the paper work that pertains to your exam online. Please fill out all line items and provide accurate information. We also ask all patients to fill out a new registration form if you have not visited our facility within the last three months of your new visit.
Q: What do I need to bring to my appointment?
A: All patients must provide an updated insurance card and photo identification card. We will make a photo copy of those items for your chart record. It is important to bring your doctor’s prescription with you unless it was faxed to our office prior to your appointment.